Amazon Web Services said it has launched Amazon Connect, a cloud contact center service. The move gets AWS more into the lucrative customer service market dominated by the likes of Salesforce, SAP and ...

Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

AWS AI partner Caylent acquires Amazon Connect consulting firm Pronetx to drive AI services into customer experience via ...

Shares of Lumen Technologies (LUMN) were propped up in Wednesday’s premarket trading as the company becomes the first network provider to collaborate with Amazon Web Services (AWS) on Interconnect.