Walt Disney once said about movies, "Do what you do so well that they will want to see it again and bring their friends." The famed animator's quote can also be applied to customer service. If a ...

No longer nice-to-haves, CRM systems today are essential tools helping organizations create the high-touch, personalized interactions their customers demand. While most people equate customer ...

There's a brave new world of service management out there beyond the 'man in the white van', but a Salesforce study identifies some inhibitors en route. Such acquisitions are both a validation of the ...