Customer relationship management (CRM) is a data-based approach that businesses use to improve customer retention, loyalty, and profitability. Most large enterprises adopted CRM years ago for a very ...

Most CRMs now claim AI capabilities. Fewer deliver it where it actually counts, in shorter response times, with more details ...

The customer relationship management (CRM) industry started as a way for companies to turn paper-based contact information into digital files. As the industry evolved, CRM became a cohesive way to ...

Social analytics/CRM technology provider NextPrinciples is releasing a new solution called Insight-to-Action that the company terms an integrated social analytics and engagement platform for medium-to ...

Nearly 30 years have passed since Ted Leavitt, a noted Harvard Business School professor, extolled the virtues of focusing on customers as fundamental to building and growing profitable businesses in ...

"Know thy customer" is a common business principle throughout many organizations. Businesses want to know who their customers are, what they want, and when they want it so that they can meet their ...

The move highlights the company’s push into AI-powered CRM that delivers predictive insights and next-best actions to help ...

SAN FRANCISCO, Dec. 16, 2025 /CNW/ - Insightly, the easy-to-use, modern and affordable CRM, today announced the launch of Copilot, a generative AI–powered assistant developed to make working in a CRM ...

To succeed, CMOs must use CRM data to capitalize on emerging opportunities and encourage their teams to continuously refine campaigns to boost performance. To make it happen, they never rely on one ...

Join the event trusted by enterprise leaders for nearly two decades. VB Transform brings together the people building real enterprise AI strategy. Learn more The single point agenda for fast-growth ...

AudioCodes (NASDAQ: AUDC), a leading provider of unified communications voice, contact center, conversational AI applications and services for enterprises, today announced the addition of new major ...

SAN FRANCISCO--(BUSINESS WIRE)--Insightly, the CRM for building lifelong customer relationships, today released new dashboards and Insight Cards that allow companies to visualize their operational and ...