While every attorney makes mistakes, and winds up with a bad result from time to time, there's no sense at all inviting more trouble by failing to heed basic, common sense principles, with simple ...

IntroductionIn the "Inconsistent Civilization" series, we have addressed various contradictions that exist in society.The ...

I’ve seen many organizations invest years and spend a lot of money on service training for their employees. The intention is always the same: to deliver service excellence, and to create a sustainable ...

Prioritizing Customer Experience (CX) is often not enough. The decision to deliver industry-leading CX is a great moment, but it is also a humbling one. We might even know the biggest issues in our ...