At the end of the day, most banks have the same offerings: checking, savings, certificates of deposit, investment accounts and so on. With similar offerings, a good customer onboarding process, ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use AI-powered copilots for customer service and 60% have implemented them for ...

Online banks and neobanks have been gnawing into traditional institutions’ market share for more than a decade, providing checking and savings accounts that typically offer higher interest rates than ...

Over the past few years, Marsha Sakamaki has reached her limit with customer service. Between her bank, pharmacy and insurance company, she is tired of the endless hold times, the constant transfers ...

Payments monetization offers banks a stable, non-interest income stream and attracts low-cost deposits, diversifying revenue beyond fluctuating interest margins. Adopting white-label merchant services ...

When banks digitalized their customer interactions the benefits were huge: greater convenience for customers and vastly improved efficiency for the banks themselves. But this came at a cost that was ...

Air Canada has been penalized for misinformation generated by its chatbot; Patagonia has been accused of letting a vendor's AI model listen to and analyze customer service conversations without ...

Tomer Guriel is the Co-Founder and CEO of ezbob - a propriatery Core Lending Platform enabling banks to migrate to digital services. Think about this: Your clients enter a bank to open an account or ...

The best banks can offer competitive rates, a feature-rich mobile app, and cafe-style branches. But none of that matters if customers don't trust the bank holding their money. Trust is the currency of ...