Publix might be a super popular grocery store, but there are customers who have registered their complaints. Here's some things customers have griped about.

Ever been stuck talking to an AI customer service rep? New York City wants to do something about it. The Department of ...

An effort to fix a hotel bill illustrates why New York City is now trying to crack down on A.I. chatbot-powered customer ...

While a quarter of households struggled to pay their power bills and satisfaction with the energy sector continued to slide, the combined annual earnings of Contact, Meridian, Mercury and Genesis ...

Consumer NZ says shoppers are getting a worse deal than they used to, as it releases its latest Yeah, Nah Awards results.

Regulators now expect proof behind every claim about what automation does for customers. CX leaders hold that evidence. Few ...

"What should I sell?" "What kind of seminar would people sign up for?" "What should I post about next?"When thinking of a ...

"Customer service, cashier, stocking shelves."You write that much on your resume, and then you get stuck.You want to apply ...

The pensioner seeking assistance, the parent paying a bill, and the young entrepreneur applying for a service all deserve courtesy, clear information, and respect. Too often, the customer must chase ...

McDonald's may be the most famous, but that doesn't mean it's the most popular food chain. Customers regularly complain about ...

In The Bahamas, we should regard every such encounter as a call to raise our standards. Regular public reports — Publish clear updates on how much was allocated, who received the funds and how the ...

Over the past few years, Marsha Sakamaki has reached her limit with customer service. Between her bank, pharmacy and insurance company, she is tired of the endless hold times, the constant transfers ...