“An AI agent could help respond more quickly and accurately to the many calls the business receives from the public and businesses. As a regulator, we could use analytics to better point resources at ...

When leaders imagine different futures, how much does government need to change to turn these ideas into reality?

The public servants who are closest to the operational reality of change in the age of AI may tell us more about whether transformation will succeed than those setting the ambition.

How AI is remaking Australia’s public service. The 2026 AI and the Australian Public Service Special Report, based on The ...

Practical questions guide the people-first approach to AI use at Services Australia. Looking through the lens of customer outcomes helps.

From predicting weather to analysing policy, here are five global AI projects that offer examples that Australia's public sector can learn from.