NEW YORK CITY, NY / ACCESS Newswire / October 20, 2026 / Harmony, the AI platform that gives every employee an always-on expert for workplace support, today announced Harmony Genie, a new way for ...

From move-in week to finals, universities are deploying AI voice and chat agents to manage help desk demand spikes, deflect ...

DALLAS, Sept. 15, 2026 /PRNewswire/ -- Asset Panda, the leading asset management, inspection and audit software, today announced its Help Desk Ticketing solution, enabling organizations to create, ...

For years, one of the service desk’s defenses against social engineering has been the person answering the phone. Agents are trained to listen for warning signs that break normal process or a caller ...

IT help desk software is necessary even for small businesses. The main challenge when evaluating a help desk management product is sorting through the myriad of multilayered options. Buyers can ...

In this special guest feature, Gabby Nizri, Co-Founder and CEO of Ayehu, lays out the difference between a chatbot and a virtual service agent and identifies the challenges and opportunities that ...

The newest member of the IT help desk in North Carolina’s capital city, the product of a public-private alliance, joins a unit of just four people charged with resolving issues across roughly 13,000 ...