CX vendors show customers buying AI one narrow job at a time, starting with voice self-service and call analytics.

Businesses can now build and optimize customer-facing AI Agents with enterprise-grade developer tools and infrastructure on the Cresta platform.SUNNYVALE, Calif., Oct. 29, 2026 /PRNewswire/ -- Cresta, ...

Cordial's embedded CDP is now headless, giving marketers access to real-time customer data from the AI assistants they already use SAN DIEGO, Oct. 29, 2026 /PRNewswire/ -- Cordial, the only agentic ...

An agent told to improve engagement can quietly cut off enterprise accounts for weeks. Marketing leaders need to define its ...

RingCX now puts AI agents in the same live supervisor view, quality rubric and staffing forecast as human agents.

The mortgage industry shows what happens when a product outlives its design, and every CX leader should check theirs.

New Content Compass 2.0, Brand Voice and enhanced analytics help communications teams turn AI visibility insights into optimized content and measure changes in brand visibility and perceptionMCLEAN, ...

Amperity will enable Stellantis to recognize customers across brands, households and vehicles to deliver relevant experiences in the moments that matter SEATTLE--(BUSINESS WIRE)--Amperity, an ...

New capabilities link paid and organic AI performance across Bluefish agentic marketing suite. NEW YORK, Oct. 27, 2026 /PRNewswire/ -- Bluefish, the Agentic Marketing Platform (AMP) for Fortune 500 ...

AI agents answer, qualify, and book consumers who message from Google Ads, so marketers can optimize campaigns for conversations that generate new customers and revenue SANTA BARBARA, Calif., Oct. 28, ...

TransPerfect brings globalization leaders to San Francisco for GlobalLink NEXT 2026 localization insights. GlobalLink NEXT USA is an invitation-only, two-day conference hosted by TransPerfect in San ...

Three unrelated emails in one week. One problem explained to four people. Customers see your internal silos and judge your ...